Terms of Service
General terms for the provision of services
These terms set out the general terms of the relationship between us and you. The terms apply to any transactions where we provide services to you. The commercial terms specific to any transaction will be contained in an order that will incorporate these terms. The order will prevail if there is a conflict of meaning between these terms and an order. Nothing in the terms obligates any party to enter into any orders.
The terms commence on the effective date and continue until terminated. Where the duration of this agreement is specified in an order, if you are a “consumer” for purposes of relevant consumer legislation, you may terminate the relevant service prior to the expiry of the term on 21 business day’s written notice to us. However, we may charge you a reasonable early termination fee.
Each authorised user must provide their full legal name, a valid email address, and any other information requested by us to complete the registration process.
Only authorised users may access the services by using the credentials issued to them upon registration or as otherwise updated by the user from time to time.
The terms in effect at the time we accept an offer will govern the order. Each order will create a separate agreement. Despite that, we may consider the breach of any one order to constitute a breach of any or all orders and/or agreements.
Unless otherwise agreed, we may cancel any order at any time in our absolute discretion. We will refund any monies already paid by you if we cancel the order without cause.
Despite our best efforts, the fees indicated on the website or elsewhere may be incorrect. We will confirm the fees payable by you for any services when we accept your offer and further in a tax invoice.
Time and placeThe parties conclude any agreement with each other at the time when our duly authorised representative accepts the relevant offer and at the place where you have your head office. We do not need to communicate the acceptance of the offer to you.
Grant of right
We grant you a limited, non-exclusive, non-transferrable, revocable right to use our services in accordance with the terms and the terms of any third party agreement. Any person wishing to use the services contrary to the terms or third party agreement must obtain our prior written consent.
Consent to monitoring
You consent to us monitoring your use of the service for security purposes, in order to ensure that the service is always running and functioning as it should and to monitor your compliance with these terms.
Third party software
We use third party software and services in order to provide you with our services. We will provide you with a copy of the relevant licenses that may be applicable to you upon your request.
Each authorised user is responsible and liable for activities that occur under their account. You authorise us to act on any instruction given by an authorised user, even if it transpires that someone else has accessed your account without your permission with your access credentials unless you have notified us in writing prior to us acting on a fraudulent instruction. We are not liable for any loss or damage suffered by you attributable to an authorised user’s failure to maintain the confidentiality of their credentials.
The following actions are not acceptable:
No illegal activities. You may not use the services for any activities that the law prohibits, like illegal gambling, illegal competitions, child pornography, or pyramid schemes.
No harmful activities. You may not use the services for any activities that could harm someone, like offering fraudulent goods or services.
No offensive activities. You may not use the services for any activities that could offend someone, like chain letters or multi-level marketing campaigns.
No illegal content. You may not use the services to distribute any content that the law prohibits the distribution of, like pirated software, unlicensed copyrighted content, or other content that infringes other people’s intellectual property rights.
No harmful content. You may not use the services to distribute any content that could harm someone, like viruses, malware, or other malicious software.
No offensive content. You may not use the services to distribute any content that could offend someone, like defamation, pornography, or other obscene content.
No security breaches. You may not use the services to breach any system security, including:
No network abuse. You may not abuse any network connections available to you through the service without permission from the recipient
We may immediately, in our sole discretion, cancel your account without prior notice if you use the services contrary to this acceptable use clause
You may not use the services to send spam (unsolicited messages) to any person. In this regard, you are required to comply with our anti-spam policy available on our website
Any messages that you send through the services must contain any information that you are required to disclose by applicable law, including your identity, physical address, phone number, or other non-Internet contact information.
Right to monitor
Although under no obligation to monitor, we may monitor your messages and activity on your account and distribute such content within our organisation for the purposes of investigating any violation of these terms or misuse of our services.
Responsibility to keep information confidential
Each party must keep confidential any information it receives from the other party, whether under this agreement or otherwise.
The receiving party’s responsibilities
The party that receives confidential information agrees to protect the interests of the disclosing party, and will use the confidential information exclusively for the purposes of carrying out its obligations in terms of this agreement, strictly interpreted.
End of this agreement
At the end of this agreement, the parties will return all originals and copies of confidential information belonging the other party that they have received during the course of this agreement. The parties may agree to alternatively destroy the confidential information belonging to the other party that they have.
Some internet service providers (“ISP”) may suspend the routing of emails from certain addresses if they detect or suspect any dishonest or illegal behavior (“blacklisting”). If Your account is blacklisted by an ISP, We shall use reasonable efforts to attempt to re-establish communication with such ISP, and You agree to pay for the additional Services We may be required to perform for this purpose.
We offer various options to our Clients, including free and paid plans, with or without a fixed commitment period.
Free plans are non paid subscriptions subject to use restrictions (maximum limits to the number of daily and monthly emails and support ticket requests, restriction on API calls, etc.); these use restrictions are set forth on our Website.
You may at any time terminate your free plan or upgrade to a paid plan.
Paid plans are without any fixed-term commitment and have lower use restriction limits than the self-service free subscriptions. Premium features can also be added to these plans, including dedicated IP address and reputation monitoring.
Your paid subscription shall be due and payable either on a monthly or yearly basis in advance from the date of your first paid subscription and will be automatically renewed thereafter on the same basis, subject to the full payment in advance of the fees due. You may not re-subscribe to the same paid monthly plan within twenty-one (21) days for the same accoun
Changes To This terms
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this terms.
You are advised to review this terms periodically for any changes. Changes to this terms are effective when they are posted on this page.
If you have any questions about this terms, please contact us:
By email: [email protected]
Last Update Jan, 2020